metacare
metacare
metacare
Promise & deliver on
excellent customer
service - all the
time
Promise & deliver on
excellent customer
service - all the
time
Promise & deliver on
excellent customer
service - all the
time
Metacare builds custom software &
services that helps startups offer
excellent customer service even when
demand increases exponentially
Metacare builds custom software &
services that helps startups offer
excellent customer service even when
demand increases exponentially
Metacare builds custom software &
services that helps startups offer
excellent customer service even when
demand increases exponentially
See how we do this
See how we do this
See how we do this
01/ SCALE SUPPORT
01/ SCALE SUPPORT
Scale your support operation like the best, and at fraction of the cost & effort
Scale your support operation like the best, and at fraction of the cost & effort
Scale your support operation like the best, and at fraction of the cost & effort
Scaling support is a niche problem only a few hundreds of businesses worldwide have ever had to deal with. Consequently, everyone who has surmounted this challenged has needed a lot of attention, cash & time until now
Scaling support is a niche problem only a few hundreds of businesses worldwide have ever had to deal with. Consequently, everyone who has surmounted this challenged has needed a lot of attention, cash & time until now
Scaling support is a niche problem only a few hundreds of businesses worldwide have ever had to deal with. Consequently, everyone who has surmounted this challenged has needed a lot of attention, cash & time until now
We provide everything you need to scale your retail support operations
We provide everything you need to scale your retail support operations
We provide everything you need to scale your retail support operations
Software for Retail
Software for Retail
Software for Retail
All the software you need to automate &
accelerate interactions with users
All the software you need to automate &
accelerate interactions with users
All the software you need to
accelerate interactions with users
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Support Design Services
Support Design Services
Support Design Services
All the skills & competencies you need to design support experiences that scale
All the skills & competencies you need to design support experiences that scale
All the skills & competencies you need to design support experiences that scale
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Operations Optimization
Operations Optimization
Operations Optimization
All the support you need to optimize & grow your team in the most efficient way
All the support you need to optimize & grow your team in the most efficient way
All the support you need to optimize & grow your team in the most efficient way
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02/ CUSTOM SOFTWARE
02/ CUSTOM SOFTWARE
We built 3 interconnection tools to automate interactions
If support is to scale, automating tasks can't be about simple questions or just the initial phase of support, automation must cover even complex issues & must accelerate every phase of support
If support is to scale, automating tasks can't be about simple questions or just the initial phase of support, automation must cover even complex issues & must accelerate every phase of support
Software for Retail
Software for Retail
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Support Design Services
Support Design Services
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Operations Optimization
Operations Optimization
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Outage Management
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Conversation Design
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Workflow Management
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03/ SUPPORT DESIGN
03/ SUPPORT DESIGN
A support design service to ensure the support experience scales
Your product experience scales because it was designed intentionally. Support experiences that scale for users & agents alike have to be well designed too.
Your product experience scales because it was designed intentionally. Support experiences that scale for users & agents alike have to be well designed too.
Your product experience scales because it was designed intentionally. Support experiences that scale for users & agents alike have to be well designed too.
Knowledge Base Design
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Knowledge Base Design
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Knowledge Base Design
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Conversation Design
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Conversation Design
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Conversation Design
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Operations Optimization
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Operations Optimization
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Operations Optimization
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03/ EFFICIENT OPERATIONS
03/ EFFICIENT OPERATIONS